ePay Frequently Asked Questions
1.
How to Establish an ePay Account
2.
How
to Enroll an Agreement in ePay
3.
How
to Make a One-Time Payment via ePay
4.
Setting
up AutoPay Account Using Credit Card
5.
Setting
up AutoPay Account Using Checking or Savings Account
6.
How
to Unenroll an AutoPay Account
How to Establish an ePay Account
To set up your ePay account to make online payments, the following
information is required:
·
An
active Account/Agreement.
·
A
valid e-mail address on file at every store with which you have an agreement.
Note that all agreements must share the same e-mail address to use ePay.
Perform the following steps to set up your ePay
account:
1.
Click the
logo to access the “my Account Secure
Logon” screen.
2. Click Create Account to access the Rent-A-Center User Registration screen. If already registered, skip to step 6.
3. Enter your name and logon credentials. Be sure to enter the same e-mail address used with your agreement(s).
4. If you wish to be added to the mailing list, click the “Add to Mailing list” check box. You can unsubscribe at any time from your account setup screen.
5. Click Submit to submit your registration information.
6. A confirmation message displays. To continue to the Logon screen, click the Click here to continue link.
How to Enroll an Agreement in ePay
1. Logon to ePay and select the link Set Up Payment Account for Additional Agreements. The Payment Account Set Up screen displays.
2.
Enter your Account/Agreement number. The
Account/Agreement number can be found on the agreement form that you received.
Please contact the store if you are unable to locate the
Account/Agreement number.
3. Click Set Up Account. Your account is activated.
If
account setup fails, an error message displays for one of the following
reasons:
·
Invalid
Account/Agreement number or Membership ID.
Correct the invalid entry and click Set Up
Account again.
·
Account/Agreement
Number or Membership ID entered is valid, but the e-mail address entered during
registration does not match the e-mail address on file at the store.
If
your e-mail address is correct but you still get this message, please contact
the store to update your e-mail address in their system.
How to Make a One-Time Payment via ePay
Currently, your only one-time payment option in ePay is to pay all
agreements. Please contact the store to pay an individual
agreement.
Perform
the steps below to check or change AutoPay settings and then make a one-time
payment.
NOTE: If you do not need to verify AutoPay
settings, simply click View and Pay Agreements link and
then from the ePay Account screen, click
Pay All For This Store to take you to the My Payments screen.
1.
From the ePay Account Activities screen, click
ePay AutoPay. The ePay AutoPay Management screen displays.
(you may
also select Enroll or Manage your AutoPay Payment Plan link)
2. Ensure that the AutoPay option is not checked for the agreement(s) you wish to make a one-time payment against.
3. Click Payment List. The My Payments screen displays.
4. Click Make a Payment. The Credit Card Payment screen displays.
5. Enter/verify billing and contact information, and click Continue.
6. Enter/verify credit card information.
7. Enter 3- or 4-digit verification number.
8. Click Submit.
9. The payment receipt displays. Click Print to print a hard copy. Also, a copy of the receipt is sent to your e-mail address on file.
NOTE: If an agreement is
several days past due, you may receive an error message to contact the store.
Click the store number link or use the store locator feature to get specific
store contact information.
Most payments made with ePay will be immediately posted to your account
in the store. Occasionally, your payment may take up to 24 hours to post. Please
contact the store for assistance if your payment is not reflected on your
account after 24 hours.
If you receive a message that the store is not responding, contact the
support desk for assistance. The number for ePay support is 1-888-ePay-Rac. You
may also wait and try your payment again in a few minutes, or else contact the
store directly (during normal business hours) to pay via telephone if you are
unable to complete the online transaction.
Setting up AutoPay Account Using Credit Card
Existing
agreements must be up to date before enrolling in AutoPay. In other words, any and all payments
must be due tomorrow or later.
Perform
the steps below to set up AutoPay payment(s) via credit
card.
1. From the ePay Account Activities screen, click ePay AutoPay (or Enroll or Manage your AutoPay Payment Plan link). The ePay AutoPay Management screen displays.
2. Ensure that the AutoPay option is checked for the agreement(s) with which to apply the AutoPay payment plan.
3. Click Next. The Payment Method screen displays.
4. Select the Credit Card payment method.
5. Enter name, billing address and contact information (all information is required except phone number).
6. Enter credit card number (no spaces or dashes).
7. Enter credit card expiration date.
8. Enter security code (3- or 4-digit CVC code on back of card).
9.
Click Confirm Payment Information. A
confirmation message displays on the screen informing you that your preferences
are updated. Also, an e-mail confirmation is sent to the e-mail address on
record.
10.
To view the payment schedule, click Payment
List. The My Payments screen displays one-time payments and scheduled
payments, as applicable.
Setting up AutoPay Account Using Checking or Savings Account
Existing
agreements must be up to date before enrolling in AutoPay. In other words, any and all payments
must be due tomorrow or later.
Perform
the steps below to set up AutoPay payment(s) via ACH.
1. From the ePay Account Activities screen, click ePay AutoPay (or Enroll or Manage your AutoPay Payment Plan link). The ePay AutoPay Management screen displays.
2. Ensure that the AutoPay option is checked for the agreement(s) with which to apply the AutoPay payment plan.
3. Click Next. The Payment Method screen displays.
4. Select the Check payment method.
5. Enter name, billing address and contact information (all information is required except phone number).
6. Enter routing number and bank account number.
7. Select bank account type from the drop-down menu.
8. Click Confirm Payment Information. A confirmation message displays on the screen informing you that your preferences are updated. Also, an e-mail confirmation is sent to your e-mail address on record.
9.
To view the payment schedule, click Payment
List. The My Payments screen displays one-time payments and scheduled
payments, as applicable.
How to Unenroll an AutoPay Account
1. From the ePay Account Activities screen, click ePay AutoPay (or Enroll or Manage your AutoPay Payment Plan link). The ePay AutoPay Management screen displays.
2. Deselect the AutoPay option (remove check mark) for the agreement(s) you wish to remove from AutoPay program.
3. Click ePay Account to return to the ePay Account Activities screen.
Who to Contact?
If you have questions concerning your Accounts or Benefits Plus
Discounts Membership, please contact your store directly. To locate store
contact details, click the underlined store number from the “ePay Account”
screen or use the “Find a Store“ search feature located at the top portion of
the Web page.
If your questions concern use of this site for payment, please contact
our ePay Support Desk at 1-888-ePay-RAC (1-888-372-9722).