ePay Frequently Asked Questions

1.       How to Establish an ePay Account

2.       How to Enroll an Agreement in ePay

3.       How to Make a One-Time Payment via ePay

4.       Setting up AutoPay Account Using Credit Card

5.       Setting up AutoPay Account Using Checking or Savings Account

6.       How to Unenroll an AutoPay Account

7.       Who to Contact?

 


How to Establish an ePay Account

To set up your ePay account to make online payments, the following information is required:

·         An active Account/Agreement or RAC Benefits Plus Discounts membership.

·         A valid e-mail address on file at every store with which you have an agreement. Note that all agreements must share the same e-mail address to use ePay.

Perform the following steps to set up your ePay account:

1.     Click the  logo to access the “my Account Secure Logon” screen.

2.     Click Create Account to access the Rent-A-Center User Registration screen. If already registered, skip to step 6.

3.     Enter your name and logon credentials. Be sure to enter the same e-mail address used with your agreement(s).

4.     If you wish to be added to the mailing list, click the “Add to Mailing list” check box. You can unsubscribe at any time from your account setup screen.

5.     Click Submit to submit your registration information.

6.     A confirmation message displays. To continue to the Logon screen, click the Click here to continue link.

^ back to top


How to Enroll an Agreement in ePay

1.     Logon to ePay and select the link Set Up Payment Account for Additional Agreements/Club Membership. The Payment Account Set Up screen displays.

2.     Enter your Account/Agreement number or RAC Benefits Plus Discounts membership ID. The Account/Agreement number can be found on the agreement form that you received.
Please contact the store if you are unable to locate the Account/Agreement number.

3.     Click Set Up Account. Your account is activated.

If account setup fails, an error message displays for one of the following reasons:

·         Invalid Account/Agreement number or Membership ID.  Correct the invalid entry and click Set Up Account again.

·         Account/Agreement Number or Membership ID entered is valid, but the e-mail address entered during registration does not match the e-mail address on file at the store.
If your e-mail address is correct but you still get this message, please contact the store to update your e-mail address in their system.

^ back to top


How to Make a One-Time Payment via ePay

Currently, your only one-time payment option in ePay is to pay all agreements. Please contact the store to pay an individual agreement.

Perform the steps below to check or change AutoPay settings and then make a one-time payment.

NOTE:  If you do not need to verify AutoPay settings, simply click View and Pay Agreements/Club Membership link and then from the ePay Account screen, click  Pay All For This Store to take you to the My Payments screen.

1.     From the ePay Account Activities screen, click ePay AutoPay. The ePay AutoPay Management screen displays.
(you may also select Enroll or Manage your AutoPay Payment Plan link)

2.     Ensure that the AutoPay option is not checked for the agreement(s) you wish to make a one-time payment against.

3.     Click Payment List. The My Payments screen displays.

4.     Click Make a Payment. The Credit Card Payment screen displays.

5.     Enter/verify billing and contact information, and click Continue.

6.     Enter/verify credit card information.

7.     Enter 3- or 4-digit verification number.

8.     Click Submit.

9.     The payment receipt displays. Click Print to print a hard copy. Also, a copy of the receipt is sent to your e-mail address on file.

NOTE:  If an agreement is several days past due, you may receive an error message to contact the store. Click the store number link or use the store locator feature to get specific store contact information.

Most payments made with ePay will be immediately posted to your account in the store. Occasionally, your payment may take up to 24 hours to post. Please contact the store for assistance if your payment is not reflected on your account after 24 hours.

If you receive a message that the store is not responding, contact the support desk for assistance. The number for ePay support is 1-888-ePay-Rac. You may also wait and try your payment again in a few minutes, or else contact the store directly (during normal business hours) to pay via telephone if you are unable to complete the online transaction.

^ back to top


Setting up AutoPay Account Using Credit Card

Existing agreements must be up to date before enrolling in AutoPay.  In other words, any and all payments must be due tomorrow or later.

Perform the steps below to set up AutoPay payment(s) via credit card.

1.     From the ePay Account Activities screen, click ePay AutoPay (or Enroll or Manage your AutoPay Payment Plan link). The ePay AutoPay Management screen displays.

2.     Ensure that the AutoPay option is checked for the agreement(s) with which to apply the AutoPay payment plan.

3.     Click Next. The Payment Method screen displays.

4.      Select the Credit Card payment method.

5.     Enter name, billing address and contact information (all information is required except phone number).

6.     Enter credit card number (no spaces or dashes).

7.     Enter credit card expiration date.

8.     Enter security code (3- or 4-digit CVC code on back of card).

9.     Click Confirm Payment Information. A confirmation message displays on the screen informing you that your preferences are updated. Also, an e-mail confirmation is sent to the e-mail address on record.

10.  To view the payment schedule, click Payment List. The My Payments screen displays one-time payments and scheduled payments, as applicable.

^ back to top


Setting up AutoPay Account Using Checking or Savings Account

Existing agreements must be up to date before enrolling in AutoPay.  In other words, any and all payments must be due tomorrow or later.

Perform the steps below to set up AutoPay payment(s) via ACH.

1.     From the ePay Account Activities screen, click ePay AutoPay (or Enroll or Manage your AutoPay Payment Plan link). The ePay AutoPay Management screen displays.

2.     Ensure that the AutoPay option is checked for the agreement(s) with which to apply the AutoPay payment plan.

3.     Click Next. The Payment Method screen displays.

4.     Select the Check payment method.

5.     Enter name, billing address and contact information (all information is required except phone number).

6.     Enter routing number and bank account number.

7.     Select bank account type from the drop-down menu.

8.     Click Confirm Payment Information. A confirmation message displays on the screen informing you that your preferences are updated. Also, an e-mail confirmation is sent to your e-mail address on record.

9.     To view the payment schedule, click Payment List. The My Payments screen displays one-time payments and scheduled payments, as applicable.

^ back to top


How to Unenroll an AutoPay Account

1.     From the ePay Account Activities screen, click ePay AutoPay (or Enroll or Manage your AutoPay Payment Plan link). The ePay AutoPay Management screen displays.

2.     Deselect the AutoPay option (remove check mark) for the agreement(s) you wish to remove from AutoPay program.

3.     Click ePay Account to return to the ePay Account Activities screen.

^ back to top


Who to Contact?

If you have questions concerning your Accounts or Benefits Plus Discounts Membership, please contact your store directly. To locate store contact details, click the underlined store number from the “ePay Account” screen or use the “Find a Store“ search feature located at the top portion of the Web page.

If your questions concern use of this site for payment, please contact our ePay Support Desk at 1-888-ePay-RAC (1-888-372-9722).

^ back to top